Refund policy

At CoolRush, we stand behind the quality of every towel we produce. In the rare event that a product arrives with a manufacturing defect, we offer a straightforward exchange under the terms outlined below.

ELIGIBILITY

You are eligible to exchange your CoolRush cooling towel if:

  • The exchange request is submitted within 7 calendar days from the original date of purchase.
  • The towel exhibits a manufacturing defect, including but not limited to torn stitching, print peeling or fading upon first wash, weave irregularities, or fabric damage present at the time of delivery.
  • The product is returned in its original condition, with any tags or packaging intact where applicable.
  • Proof of purchase (order confirmation, invoice, or receipt) should be provided.

NON-ELIGIBLE CONDITIONS

Exchanges will not be processed in the following cases:

  • Requests submitted more than 7 days after the date of purchase.
  • Damage resulting from misuse, improper washing, exposure to harsh chemicals, or general wear and tear.
  • Damage caused by not following the care instructions provided (machine wash cold at 40°C, no fabric softener, tumble dry low).
  • Requests for reasons of preference, including but not limited to color, size, or perceived cooling performance where the product functions as intended.
  • Products purchased through unauthorized third-party sellers.

HOW TO REQUEST AN EXCHANGE

  1. Contact us within 7 days of purchase via direct message on our Instagram or by WhatsApp.
  2. Include your order number, a clear description of the defect, and photographs showing the affected area.
  3. Our team will review your request within 48 hours and confirm whether the exchange has been approved.
  4. Once approved, we will arrange collection of the defective towel and dispatch a replacement of the same model and color, subject to availability. If your original color is unavailable, we will offer an alternate colorway or a store credit of equal value.

IMPORTANT NOTES

  • CoolRush reserves the right to inspect the returned product before approving the exchange.
  • Exchanges are limited to one per order.
  • We are unable to offer refunds under this policy. Exchanges are for a replacement product only.
  • This policy applies to purchases made within Lebanon. For any international orders, please contact us directly.

For any questions regarding this policy, please reach out to our team through our official channels.

— The CoolRush Team